Holiday Break until Jan.9th
shipping/production starts again on Jan.9th
TAT starts from Jan.9th


Here You Will Find Common Questions
Don't see your question answered here? email us> info@sugarcandiebeautybar.com


Having Trouble w/Items NOT adding to your cart?
If you come in from an old link....
you will need to logout & log back in to: www.sugarcandiebeautybar.com
Otherwise you will NOT be able to add items to your shopping cart.
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When Will My order Ship?
All Beauty Is Made Fresh to Order daily....Just so ya know!
Current Shipping: All orders ship: 3-15 business days*depending on season.
* not including Weekends/Holidays+Transit.


What does it mean when my order says "PENDING" In My Account?
Your order payment did not go thru.
You may contact us & we can a request for payment thru Paypal if you are having trouble.


What does it mean when my order says "PROCESSING" In My Account?
That means your payment has gone thru & your order has now moved to the production stages.

What does it mean when my order status says "COMPLETED" in my account?
This means your order has been completed & will now move to the shipping department for packaging.This will take 1-5 biz (not including weekends/holidays). days depending on Season, order will ship & you will be sent an email from USPS with CNS# stated order has shipped.

How Will I Know My order has shipped?
You will get an email stated order has shipped from USPS. If You do not get one within 2- 7 Biz. Days(does not include weekends/holidays) of your completed notice please email us & we'll check on that.

What if an item is backordered?
We ship all backordered items as soon as we get them at no extra charge to you or refund the amount paid.

Do You Ship International?
Yes, we do! You can view Flat Rate Shipping View>

Can I Order 0nline If I am out of The USA? Retail or Wholesale?
Yes, you can! Go ahead & place your order online & we will send a request for shipping difference thru Paypal...it's that simple. *Our shopping cart only charges USA domestic shipping*

Are all your products Handmade Fresh at The Time I order?
Yes, they are! We are proud, very proud to say all bath-n-body products are all made buy hand... whipped up ...just for you when you order.

How long have you been whipping up your dreamy delicious bath & body treats?
We have been in business for 12+years...and we plan on being here many more! We all love what we do here & we do thank all our customers...we love our customers & we show it everyday w/ indulgent specials ya can't find anywhere else. We ship WORLDWIDE with many satisfied customers.

Do You Offer Refunds?  We do not offer refunds for any reason. All bath & body is freshly made to order, thank you. Please let us know if you are unhappy for any reason, we always want you to be happy.